How pak5d protects your account and payment information
When you open an account on pak5d, your personal and payment data is secured using industry-standard encryption. We explain exactly what we collect, how we use it, and...
What this privacy policy covers
pak5d operates as a gaming platform in supported regions of Pakistan. This policy governs how we handle information from the moment you register through your account lifetime. We collect data needed to verify your identity, process deposits via JazzCash, Easypaisa, SadaPay and Raast, enable withdrawals, and deliver account services. Your data is stored on secure servers and shared only with payment processors
and compliance partners where required by local law. You retain rights to access, correct, or request deletion of your personal information within applicable legal frameworks.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Reach our privacy and data team
Privacy Enquiries
Email our data protection officer with questions about how your information is handled, stored, or deleted. Response time is typically within five working days.
Account Data Request
Request a full copy of your account data, including all transactions and personal details we hold. Requests are fulfilled within 30 days of verification.
Live Chat Support
Our support team can answer immediate questions about data collection, cookie use, or account privacy settings during business hours.
How we earn trust in handling your information
Encryption Standard
All account login, payment details, and withdrawal requests are encrypted end-to-end. Your credentials never move unprotected across our network.
Payment Partner Audit
JazzCash, Easypaisa, SadaPay and Raast transactions are processed through verified partners. We audit their security practices annually.
No Third-Party Sale
We do not sell your personal data to advertisers, brokers, or external marketers. Your information stays within pak5d and our direct operational partners.
Transparent Logging
Every access to your account data is logged with timestamp and purpose. You can request an audit trail of who viewed your file and when.
Compliance Framework
Our data practices align with Pakistan's digital protection standards and international best practices for financial-platform security.
Incident Response
If a security breach occurs, you are notified within 48 hours with details of affected data and steps we have taken to remediate.
How our privacy stance differs across our platforms
| Mobile App vs Web | Both the pak5d app and web lobby use identical encryption and data retention rules. Account data syncs instantly between platforms without duplication. |
|---|---|
| Live Casino Sessions | Live table sessions are recorded for dispute resolution only. Video clips are deleted after 90 days unless a complaint is active. |
| Sportsbook Data | Bet history and market selections are tied to your account login. We retain this data for five years for tax and audit purposes. |
| Cookie & Tracking | Functional cookies enable your account to remain logged in. Analytics cookies are optional; you can disable them in your privacy settings. |
| Promotional Data Use | Email and SMS offers are sent only to accounts that have opted in. You can unsubscribe from any message or disable all marketing communications. |
| Third-Party Integration | We do not use Facebook Login, Google Sign-On, or similar integrations. Account creation requires email and phone verification only. |
| Data Deletion Timeline | Closed accounts are scrubbed of personal data within 60 days. Transaction records required by law are anonymized and archived separately. |